and Exchange Policy

Merchandise refunds or exchanges must be requested within 30 days of original purchase and accompanied by the original receipt. Requests can be sent to the NSLS Member Experience Team using one of the contact methods found on this page. 

After requesting, returns and exchanges can be sent to us at your expense at the address below. Once we receive your package, we will promptly process an exchange or issue a refund following this policy. The NSLS does not refund shipping expenses or shipping warranties. The NSLS also can not provide refunds or exchanges for worn or damaged merchandise.

Please Note: the items below are non-refundable:

• Graduation and Induction items
• Personalized Items
• Gift Cards

Our return/exchange address is:

The National Society of Leadership and Success
Returns/Exchanges
1233 Findlay Street
Cincinnati, OH 45214

Credit Card Payments:

Credit card payments will be refunded to the credit card initially charged—no cash refunds for credit card payments.